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Contact & the
fine print

Order help, questions, or the policies behind every strip — it’s all right here. Real humans, honest answers, fast replies.

Send us a note

Order questions, wholesale, press, or just saying hi — we’ll get back to you within 1 business day.

Shipping

We pack and ship orders within 1–2 business days. Once it’s on the way you’ll get a confirmation email with live tracking. Domestic delivery typically lands in 3–7 business days, depending on your location and carrier timing.

Shipping is free on orders over $35. We currently ship within the United States. If a package is delayed, lost, or arrives damaged, email orders@trystims.com and we’ll make it right.

Returns & refunds

Love it or your money back — plus 10%.

Try STIMS for 30 days. If it’s not for you, email us within 30 days of delivery and we’ll refund your order in full — and add an extra 10% of what you paid on top, for the trouble of trying us. No need to ship anything back.

Refunds go to your original payment method, usually within 5–10 business days of approval. To start, email orders@trystims.com with your order number and we’ll take it from there.

Terms of service

By using this site and ordering from STIMS, you agree to these terms. We work hard to keep product details, pricing, and availability accurate, but errors happen — we reserve the right to correct them and to cancel any order affected by an obvious mistake, with a full refund.

STIMS products are dietary supplements, not medicine. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Talk to your doctor before use if you’re pregnant, nursing, taking medication, or managing a health condition.

Questions about these terms? Reach us any time at orders@trystims.com.